customer service
NEW TO REPLENISH ONLINE?
All orders placed on this site are for pickup only and payment is made at the time of collection. Orders can be collected from Replenish Kalamunda, Monday to Sunday during our opening hours.
Products are listed by category in our online shop, but the easiest way to place an order is to complete a bulk order form. If you order the same items regularly, you can create shopping lists of your frequently ordered items.
In the My Account area you can keep track of your orders, access your shopping lists and bulk order form and update your information.
NEW TO UNPACKAGED LIVING?
Bulk food items ordered on this site or in our store are packed using brown paper bags and donated glass jars.
Orders are packed into recycled cardboard boxes, brown paper bags or reusable bags that you bring in with you.
PICKUP INFORMATION
ORDER CUT-OFF TIMES – MON TO FRI
If you place your order before midday Monday to Friday, it will be ready by 3pm the same day.
Orders received after midday will be ready from midday on the following day.
ORDER CUT-OFF TIMES – SAT & SUN
Orders placed on a Saturday and Sunday must be received by us before 10am for pick up after midday.
If you would like to request a specific time or day for pickup, please enter this into the notes field and we will do our best to accommodate you and we’ll contact you to confirm.
ALLERGEN WARNING
Although we take great care to separate and pack all products carefully, the food sold on this website has been packed in a store or facility that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, bee products, preservatives, gluten, dairy and other products that may behave as allergens to certain people.
Where possible we try to follow best practice to minimise cross contamination of products.
Many of our products come from manufacturers and suppliers that repackage before the product reaches our store. For this reason, no allergen or nutritional information should ever be considered a guarantee.
GETTING STARTED
Existing customers, please click My Account above and enter your email address to create a password.
You can even create an ‘order template’ – a list of your favourite items to make regular ordering quicker and easier.